The Piano Place Policies

Summer / Fall 2017


Lessons at The Piano Place are based on three semesters.

  • Spring: January – May
  • Summer: June – August
  • Fall: September – December


Lessons at The Piano Place are scheduled on a semester basis.

When signing up for lessons, it will be expected that the student will complete the full semester. A $50 (per person) fine will be assessed for students that withdraw from lessons before the last day of the semester.

Anyone looking to withdraw from lessons must provide formal notice to The Piano Place administration by emailing Verbally telling or writing individual instructors will not get you removed from the schedule or billing system. No tuition will be prorated or refunded for early withdrawal.

A 30-day courtesy notice is requested so The Piano Place has adequate time to fill the open spot and adjust scheduling accordingly. Time slots will not be held for students that choose to take a semester off.


At The Piano Place, the majority of our students attend a 30-minute private lesson once a week. This is typically plenty of time to cover all the necessary material, but some more advanced students may find they want more time and would benefit from a 45, or even 60-minute lesson. If you are interested in a longer lesson, please contact your instructor and we would be happy to and accommodate your request. Prices will be adjusted accordingly.

To learn more about semi-private or group lessons click here.


Monday- Friday: 6am – 9am & 2pm – 10pm
Saturday: 7am – 4pm

Lessons times during the day may be available upon request. Please contact us to inquire about specifics.


Please email for pricing specifics.


Lessons can be paid in one of two options, either month-to-month or by semester ($15 discount).

Payments will be set up through a secure third-party auto-pay system. You can register either with your bank account information or with a debit or credit card. Please note, card transactions will incur a small processing fee. You will receive notice of the amount due for that pay period 10-days prior to the money being automatically withdrawn.

Tuition is non-refundable and will not be adjusted or prorated for students that withdraw early or miss scheduled lessons. (See cancellation policy below.)


Because the number of weeks varies from month to month, we have provided the following schedule to track billing. Invoices are sent every four weeks.

Fall Semester 2017

  • August:
    • Fall Semester Begins: 8/21
  • September: 9/4-10/1
    • Labor Day: 9/4 (Normal Lessons Resume)
  • October: 10/2 – 10/29
    • UEA Break: 10/19-10/20 (Normal Lessons Resume)
  • November: 10/30-11/26
    • Performance Class & Make-up Week: 11/17, 11/18, 11/20, 11/21, 11/22.
    • Thanksgiving Break: 11/23-11/26
    • Recital Week: 11/27- 12/2 (No Lessons)
  • December -12/4-12/22
    • 3-week billing cycle. Tuition will be prorated.
    • Holiday Break: 12/23- 1/1 (No Lessons)

Spring Semester will begin on January 2, 2018.


Please try to make every effort to accommodate your scheduled lesson time. If you do need to miss your lesson, please kindly give your instructor at least 24-hours notice. Forgotten or missed lessons (no shows) or any other lessons that fail to provide 24-hours notice, will not be eligible for make-ups. No exceptions.


The Piano Place prides itself on having a flexible and accommodating make-up policy. We know life happens and things come up so our policy is to offer one make-up per student per semester.

Because of the limited room availability at the studio and the other demands on our teacher’s schedules, make-up lessons will only officially be offered during Performance Class week unless otherwise specified by the instructor. (See Performance Class for more details.)

Please note that it is the parent’s sole responsibility to initiate and schedule any make-up lessons prior to Performance Class week. Make-up lesson signups will be sent out via email at least two weeks before Performance Class Week takes place. No reimbursement or monetary credit will be given to those that missed lessons and do not take advantage of the Performance Class week make-up opportunity.


Our instructors strive to do everything they can to maintain their scheduled lessons. If ever one of our instructors is unable to attend a lesson and is able to provide sufficient notice, The Piano Place administrators will then assign a substitute to fill in. Students will not be refunded tuition or granted a make-up lesson if they choose not to attend lessons with the substitute.

If a teacher is unable to provide adequate notice of their absence and The Piano Place cannot find a substitute, make-up lessons will be offered at the student’s convenience. Make-ups are to take place within 30 days of the teacher’s absence and should be initiated by the teacher. Please note that teacher caused make-ups do not count towards the one makeup per student per semester outlined above.


In the rare event of an extended instructor absence, The Piano Place reserves the right to assign a substitute to fill in. Each substitute will be trained by The Piano Place administration. We have found that substitutes provide a great opportunity for students to get a fresh perspective and rub shoulders with other great musicians. If the teacher’s absence exceeds 30 days, students will have the option to switch to a different teacher within The Piano Place where the schedule permits.


In an effort not to spread sickness to teachers and other students, we kindly ask that students do not come to the studio in the event they are sick with a contagious illness. Instead, our teachers will offer remote lessons using technologies like Skype and FaceTime to carry out the lesson during the normal scheduled lesson time. If the student is unable to attend the regular lesson remotely, students can sign up for a make-up lesson during Performance Class Week. Please keep in mind that this make-up does count towards the one make-up per student per semester permitted.


When signing up for music lessons at The Piano Place, you are buying a slot of time from one of our instructors. Since you own it, you can use that time any way you want. With only one make-up lesson/ semester/ student offered, The Piano Place is open to families using the allotted time in other ways. For example, if a student is unable to attend a lesson, parents may use the time slot to send another child in their spot or even take the opportunity to try out a lesson. This policy may be especially relevant in circumstances of temporary injuries or broken bones that may hinder a student’s ability to play their instrument for a period of time. However you choose to use the time is entirely up to you. Our instructors will be here ready for the lesson.


Another way students can take advantage of their time slot is by temporarily swapping lesson times with another Piano Place student taught by the same teacher. Please notify your instructor in advance of any swapped lesson times. Please note that The Piano Place administration will not facilitate these trades. Students must make these trades and arrangements among themselves. Should any confusion arise from the trade and both students show up for a lesson at the same time, the instructor will teach the student who regularly attends that lesson time. No make-up lessons will be offered in the event of a misunderstanding between students.


Performance Classes typically take place twice a year and serve as a dress rehearsal for the recital. Performance Class week means that NO normal private lessons will take place but rather students will come and participate in a small group lesson.

These Performance Classes give students a great opportunity to practice performing in front of others in a constructive and low-pressure environment. Performance Classes leading up to recitals are mandatory. Sign-ups for Performance Class times will be sent at least one month prior.

In addition to the Performance Classes, make-up lessons will also be exclusively offered during this week. This means the student would receive both a private make-up lesson and a group lesson during the Performance Class week.


At The Piano Place, we offer students multiple performance opportunities throughout the year. Two of these opportunities  include formal performances, one at the end of the school year which we call “The Piano Place in Concert” and another right before the holidays which we call “Winterfest!” Each of these performance opportunities gives the students experience playing in different settings as one is a casual concert and the other is a formal recital. There will be minimal participation fees associated with the recital. These will be included in the invoice preceding the recital.

We strive to make performances different than anything traditional music recitals typically include. We pull all the stops as we decorate to a theme, serve refreshments, hire out professional lighting, photography, videography, host giveaways from various sponsors, honor our students in an awards ceremony and much more. These performances give our students something to work towards the entire year and is certainly one of our most anticipated events.

In addition to the two performances mentioned above, The Piano Place also provides additional opportunities for students to perform in local events, festivals, concerts, competitions, jam nights and more throughout the year. Students are also encouraged to put on shows of their own. The Piano Place teachers and staff are happy to host any of the students in their own private concerts using the stages and equipment in either of our studio locations. Nothing makes us happier than seeing our students share their passion for music. Be in touch with your instructor if you would like to arrange a private show.

While they are not mandatory, students will be strongly encouraged to take advantage of performance opportunities. Instructors at The Piano Place are committed to helping ease the anxiety of performing by giving students all the tools they need to have positive performing experiences. A large part of setting the students up for a good experience lies in the students being prepared. Students that are not prepared by the Performance Class may be asked not to participate in the recitals as a measure to prevent the student from having an embarrassing, stressful or negative performing experience.


At the beginning of each semester, parents, students and the instructor will hold a short conference during the first few minutes of the first lesson to discuss progress, evaluate goals, set expectations and address and any other questions.

If possible, we ask for parents to please make other arrangements for little ones so each student can have the undivided attention of the parents and teachers. In addition, we hope to keep conversations brief enough to ensure adequate time is left to cover lesson material afterward the meeting.

If you are unable to attend the parent teacher conference with your student, please contact your child’s teacher and arrange for another meeting by phone or in person at your convenience.

Additional conferences with instructors or The Piano Place Administration will be arranged upon request.


The Piano Place has created a unique system that rewards its students for consistent daily practice. Each student has an equal chance at success regardless of skill level or age because it is all based on dedicated practicing.

Here’s how it works:

Students must have an official Piano Place notebook, which can be purchased for $7/each to participate. Each week the students will have the opportunity to write down their practicing in the designated chart in their notebook. Students are instructed to fill in their practicing time throughout the week as they go. Please note that filling out the chart after the fact or all at once at the end of the week is not honest, as it often does not accurately represent the practicing that was done. It is also essential the students are the ones to take responsibility of filling out the charts.

The students are instructed to record both time of day that they practiced (i.e., 3:30pm) and the amount of minutes practiced (i.e., 20 mins). For practicing requirements, please see the practicing section above.

At the end of the week students should approach parents and ask them to sign their practice slip. Parents sign to confirm that they observed their child practice and students sign giving their word that their record of their practicing is accurate and honest. No points will be awarded for practice logs that have missing signatures.

If students meet their specified practicing goal they will receive 5 points which is the maximum allotted. This score will be recorded on a practice chart in the front of their notebook. In the event that a signature is missing or the specified goal wasn’t met, it will be up to the teacher’s discretion to award the student with a 4, 3, 2, 1 or 0 as it corresponds with their effort and practicing for the week. Students who receive more than 3 zeros may be subject to a Parent Teacher Conference.

With the points students earn, they are given the choice to save or spend them. They have the option to spend their points in The Piano Place store in the studio or they can collect points to go towards bigger items at the store later.

At the end of the semester all the scores throughout the semester will be added and recorded. An awards ceremony will be held at the semi-annual recitals to reward the top practicers with an official Piano Place medal. Students must perform in the recital in order to be eligible to receive an award.


As an up and coming music studio, The Piano Place runs almost exclusively on word of mouth. For that reason we so appreciate the help in getting our name out there. We would like to offer a $25 credit for any referrals sent our way that lead to the enrollment of a new student.

It’s easy to redeem the $25 credit… take note of the conditions below:

  • The referred student must not just inquire, but enroll.
  • A referral to a family with more than one student counts as only one referral.

To redeem a referral credit please email and specify the name of the family you referred in the body of the email.  Accounts will be credited the month following the enrollment of the referred student.

There is no limit on the number of referrals that may be given and, therefore, to the number of tuition credits that can be earned, as long as The Piano Place is accepting new students. So please don’t hesitate to share with family, friends and neighbors. Thank you for your support!


The Piano Place invites parents and students to frequently and openly communicate their assessment of how they feel lessons are going and any feedback they have. Some of the best ways to stay connected to your instructor are:

Attending Lessons: Parents are always invited but never required to attend lessons at The Piano Place. Parents know their children best and usually know whether their presence will serve as more of a distraction or a benefit to the student. It is important that our instructors be seen as the authority in charge during lesson time. So if ever the parent presence distracts from this, the teacher may request looking into other arrangements. One great way to touch base is to pop in at the beginning or end of the lesson and take that opportunity to talk with the teacher.

Notebooks: The Piano Place Notebooks provide a great way to open communication between parents, students and instructor. Please use the notebook to stay updated on the assignments and expectations from your teacher each week, as well as add any of your own feedback in the comments section.

Bottom Line: If anything within the lessons is not going like you would hope or if you would like to see anything different in the lessons, do not be shy in letting us know. The Piano Place instructors are trained to use any and all feedback to better customize the lessons to the specific goals and desires of the student. As teachers, we try to be as receptive as possible but can’t possibly know you would like the students to be pushed harder or the workload pulled back, etc… unless you tell us. Our teachers will easily adapt and adjust to strike the perfect balance you are looking for.

What we know for certain is that learning an instrument isn’t always easy… but it is for everyone. At The Piano Place we are confident that we have an instrument and instructor for every personality type, learning ability and goal… big or small!  All students go through a series of ups and downs in music lessons… it is normal! Open communication between parents, teachers and students is the number one component to ensuring success. If an instructor ever needs to adjust or reassess the plan of action, we are more than happy to do that. We are committed in every way to finding the perfect situation for you and your family.

Parents looking for more great tips on How To Ensure Success For Your Music Students, click here! <<link to parent tip blog post>>


Stay updated with the latest happenings at The Piano Place!

MAILING LIST: We send frequent emails, so please make sure we have your preferred email on file. If you don’t get our emails or want to change where we send them, please email

INSTAGRAM: @thepianoplace

FACEBOOK: The Piano Place



Studio Phone Number: 801-893-2417

Hours of Operation: Mon – Fri 9am-5pm

If you call after hours, please leave a message and we will return your call as soon as possible.

In the event of an emergency call:

  • 801-931-7142
  • 801-833-9459



We reserve the right to change any of the above policies at any time by updating our policies section on our website and by sending an update notice to our mailing list. Please check in often so you are aware of any important changes or announcements.


At The Piano Place we are committed to providing the most enjoyable learning experience possible for every student that walks through our doors. We know learning an instrument can be hard; we’ve been there! We hope even when it gets hard that our students will look forward to coming to the studio, seeing their teachers and being among friends. We love our students and want to make the process of learning an instrument as fun and fulfilling as possible! We thank you for your support!

If you have any questions, comments or concerns please email

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